Cancellation Policy

ProximaRide Cancellation Policy

At ProximaRide, we are committed to maintaining a fair and reliable experience for both passengers and drivers. To ensure that all parties involved are treated with respect, we have outlined our cancellation policies clearly.

 

Passenger Standard Cancellation Policy

If a passenger wishes to cancel their ride, the following conditions apply based on the timing of the cancellation:

  • Cancellation 48+ hours before departure: The passenger will receive a 100% refund of the booking price. The booking fee is non-refundable.
  • Cancellation between 12 to 48 hours before departure: The passenger will receive 50% of the booking price, while the other 50% will go to the driver. The booking fee is non-refundable.
  • Cancellation less than 12 hours before departure: 100% of the booking price will go to the driver, and no refund will be provided to the passenger. The booking fee is non-refundable.
  • No-show or lateness: If the passenger does not show up or arrives late, no refund will be issued. The booking price will be paid to the driver, and ProximaRide will retain the booking fee.
  • Lateness of less than 5 minutes: If the passenger is late by less than 5 minutes, an investigation will be conducted by ProximaRide. Both the driver and passenger are encouraged to provide accurate and honest details about the incident (screenshots, call logs, etc.). Any false claims will result in an automatic decision in favor of the other party.

Please note that any last-minute cancellations (by either the driver or passenger) will be recorded in the user's profile to ensure accountability and reliability for future bookings.

 

Passenger Firm (Nonrefundable) Cancellation Policy

If a passenger cancels a ride that has the "Firm" cancellation policy, no refund will be provided. The entire booking price will go to the driver.

 

What is the “Firm” Cancellation Policy?
Under the "Firm" cancellation policy, the booking price and the booking fee are non-refundable, effective immediately upon booking (for Instant Booking) or once the booking is confirmed (for Request to Book), regardless of the ride's departure time.

 

Benefits of the “Firm” Cancellation Policy?
•    Benefits to the passenger: A 10% discount is applied to the booking price automatically at checkout. For example, if the booking price is $50, the passenger will only pay $45. This discount encourages passengers to book only if they are 100% sure they will take the ride.
•    Benefits to the driver: Drivers are protected from last-minute cancellations. When a driver posts a ride with the Firm cancellation policy, they offer a 10% discount on the booking price to benefit from greater protection against cancellations.

 

Driver Cancellation Policy

If a driver cancels a trip, the passenger is entitled to a full refund of the booking price and the booking fee. ProximaRide enforces strict penalties for drivers who cancel without a valid reason. We expect drivers to honor their commitments to passengers.

 

Canceling a Trip

We understand that unforeseen circumstances may force a driver to cancel a trip. In such cases, the driver must immediately inform the passengers and provide a valid reason for the cancellation. The driver is obligated to provide a full refund to all passengers for the booking price and the booking fee. To minimize inconvenience, cancellations should be made with as much notice as possible.
Drivers are allowed two cancellations per three-month period. Any additional cancellations within the same period will be subject to a thorough review and potential penalties.
•    Weather or health-related cancellations will not count against the allowance.